T&C and Disclaimer Policy

• Please read emails carefully and understand the contents and prices. All the email conversations will be also part of your contract with us once you make the booking.
• Please take care of the belongings before leaving the car or Hotels. Company is not responsible for any loss.
• As per the directive given by the Government of India, all Indian/Foreign Nationals are required to provide proper proof of identification upon check in. Valid identifications documents are: Passport & Visa together, Voters Id card, Current Driver’s License. All the documents must include a photograph.
• Hotel / camps or any kind of accommodation can deny stay if valid id proof is not provided. Company is not responsible for any ID proof related issues.
• For extra adult many hotels provide extra mattress also instead of extra bed. Kindly inform us in advance if you prefer only extra bed instead of extra mattress.
• In case of unavailability in mentioned hotels, alternate accommodation will be arranged in a similar category hotel
• It is presumed that the tourist is medically fit to undertake the tour. If you have certain kind of allergy (especially for food) or any serious health issues kindly inform us in advance.
• Many small hotels / resorts do not have lift so kindly inform us in advance if you are not comfortable with stairs.
• Generally, hotel check in time is 14:00 hrs. and checkout time is 11:00 hrs. across India. Confirm early check in or late checkout will be chargeable if not included in cost. Kindly contact hotel directly if you want complimentary early check in or late check out.
• Many hotels charge extra for room heater or Wi-Fi. Normal package does not include this so in that case these charges should be paid at hotels.
• If meals are included in package it will be served at set menu basis in a buffet menu / fixed / meal credit. Any items which are not in their in ideal Buffet / Fixed menu will be charged extra at the time of consumption. Hotels
• Decide the menu and options of items for menu. Some hotels having Meal credit policy instead of Buffet or Fixed Menu during low occupancy in hotel – This meal credit amount is decided by hotel management – if bills go above the given meal credit amount then extra amount should be paid directly at respective hotel. Room service for the food or packing is charged extra at many hotels.
• Due to any reason if Vehicle breakdown due to technical reasons we will try our best to arrange another vehicle as soon as possible for the major problems. For minor problems which will not take much time vehicle will be repaired. Kindly cooperate.
• We shall not be responsible for any delays & alterations in the program or expenses incurred directly or indirectly due to natural hazards, flight cancellations, accident, breakdown of transport, weather, sickness, landslides, closures/blockades due to political unrest or any such incidents.
• AC will not work in all hill areas or stopped / parked vehicle.
• Driver will not drive on no entry zones and should not be forced to drive on narrow streets or roads which can create traffic jam. Normal working hours of driver is 12 hrs in case you want services more than 12 hours in a day kindly inform us in advance.
• In some hill area roads driving after sunset and music is not allowed due to risk of life. Kindly cooperate for the same.
• Pick up and drop point will be one only (If multiple pickups and drop please mentions email conversation before booking)
• In case you want multiple visits to some particular place kindly mention in advance because some places are having very high charges of parking.
• Tour destination / route cannot change without prior notice (Amended route and tour Destination rates may be change)
• The rates are subject to change, depending on the fluctuation of diesel / Petrol prices in India. If the prices increased more than 5 % than the time of booking, we will increase the rate even if the rates are confirmed earlier
• We reserve the right to give you a similar car if the car you booked is unavailable.
• At many of the tourist destination / hill station some of the road / shopping market / mall road have “NO ENTRY” for all / some bigger tourist vehicles depends on destination along with time restrictions also. In this kind of situation guest have to manage another available mode of transport with an additional cost and on direct payment basis, this cost is not included in ideal package inclusion
• Sometime vehicle parking area little far from the sightseeing spots. Guests need to reach the parking at their own cost.
• Vehicle will be permitted to use for sightseeing points on the route and inside the city limits or which is mentioned in itinerary. For additional sightseeing, off route sightseeing, sightseeing not inside the city limits or substitute sightseeing kindly contact company. Refund is not possible if any particular sightseeing point is not covered. In case you want some excursions kindly inform company in advance or discuss these things with company rather than driver. All nearby sightseeing points should be covered together. However, in case of sometime issues with some particular place we can adjust.
• No refund for short stay or unveiled facilities.
• No cancellation or any refund will be made if situation is beyond our control, such as bad weather, landslide, climatic conditions or any other natural disaster, fire, any embargo, acts or decisions of government, political or national crisis, road blocks, heavy snow fall, acts of terrorism or other similar causes, strikes or problems at
• Company is not responsible for any accident/injury/death/theft of person or property during the course of the tour.
• All rights reserved to management to cancel any service without any refund until full advance money towards the service is received from the customer and accepted by company. Company can change the features or functionality of the services at any time, without any notice.
• Airlines, rails, buses, hotels or transporters, labor unrest, insolvency, business exigencies, operational and technical issues, route and flight cancellations or due to which the customer could not reach the destination and which is beyond our control.

General Terms and Conditions for holidays in India, Nepal and Bhutan.

• All correspondence(s) in respect of Tours / Travel Service bookings should be addressed to M/s. Vedic Himalaya.
Advance Booking Fee
• 30 days or more before departure: 25% of total cost
• 30-15 days before departure: 50% of total cost
• Less than 15 days before departure: 100% of total cost
• Apart from above in some cases like Special Train Journeys, hotels or resorts bookings during the peak season (Christmas & New Year) full payment is required to be sent in advance.

Cancellation Policy

If You Cancel Your Holiday:
• You or any member of your party may cancel their travel arrangements at any time. Written notification or an e-mail to that effect from the person who made the booking must be received at our office. The cancellation charges applicable are as per the published cancellation policy below:
• Cancellation Policy: In the event of cancellation of tour / travel services due to any avoidable / unavoidable reason/s we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:

Cancellation charges per person

• 40 days prior to arrival: 10% of the Tour / service cost
• 40 days prior to arrival: 10% of the Tour / service cost
• 07 days prior to arrival: 50% of the Tour / service cost
• 48 hours prior to arrival OR No Show: No Refund
• In case the booking is for a group, the cancellation charges may be up to the total cost of the package, depending on the supplier penalties.
• Wildlife Safaris cancellation: All the wildlife safaris booked into any of Indian Wildlife National Park/Sanctuaries are nonrefundable. Even date change request will be considered as cancellation and no payment will be refunded/ adjusted against it.
• Note: Written cancellation will accept on all working days, except Saturday, Sunday or any national holiday. Any cancellation sent on Saturday’s and Sunday's or on national holiday will be considered on next working day
• For the Christmas and New Year period from 20 Dec to 05 Jan the payment is non-refundable.
• In case you cancel the trip after commencement, refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals etc. we do not bear any responsibility to refund.
If We Change or Cancel Your Holiday:
• We do plan the arrangements in advance. It is unlikely that we will have to make any changes to your travel arrangements. Occasionally, we may have to make changes and we reserve the right to do so at any time. If there are any changes, we will advise you of them at the earliest possible date. We also reserve the right under any circumstances to cancel your travel arrangements by assigning reasons to you.
• If we are unable to provide the booked travel arrangements due to reasons beyond our control (e.g. bad weather, political issues, Natural causes).
• We shall first try to offer alternative dates for the tour if the tour hasn’t already commenced.
• If the tour has already commenced, then we shall refund the booking price/fee charged to you on a pro-rata basis depending on the portion of the tour utilized by you.
• In all circumstances, however, our liability shall be limited to refunding to you the price we charged as tour fees.
• If you want to change your holiday plan
• After confirmation of services, if you wish to change your travel arrangements in any way (e.g. your chosen departure date or accommodation), we will do our utmost to make these changes but it may not always be possible. Any request for changes must be in writing from the person who made the booking. All cost incurred due to amendment will be borne by you.
• If you have a complaint
• If you face any problem during your holiday, please inform the relevant supplier (e.g. your hotelier, transporter etc.) and/or our representative immediately who will Endeavour to set things right. If your complaint is not resolved locally, please follow this up within 03 days of your return home by writing to us, with your booking reference and all other relevant information. However, please be advised that while we are happy to assist you in the redressed of your complaint, if any, we will be able to extend only our best efforts in managing/coordinating your complaint with the respective service provider. All third party service providers are independent contractors who are at no time under our control or supervision.
Our liability
• In case any promised travel arrangements are not provided by our employees or agents as promised, we will compensate you up to the limit of the cost of such arrangements.
• We does not accept any responsibility for third party services or service providers like hotels, transport etc. For example, transporters are responsible for travel delays while hotels are responsible for inefficient service or lack of hospitality.
• We are only a tour operator. At no time we shall be held responsible for your acts of misdemeanor/omission and your personal affairs. For example, we shall not be held responsible for ensuring the safety of your personal belongings, travel documents, etc. at any time before, during or after the holiday.
• Our Liabilities & Limitations: Please note that after the finalization of the Tour/ service Cost, if there are any Hike in entrance fees of monuments / museums, Taxes, fuel cost or guide charges – by Govt. of India, the same would be charged as extra.
• We act only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by them.
• We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage’s & personal property/s at all times are at the client's risk.
• Please Note: We will not be responsible for any costs arising out of unforeseen circumstances like landslides, road blocks, bad weather, etc.
• All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants' safety, comfort & general wellbeing.
• Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check in and checkout time of the hotels until unless indicated in the itinerary.
• Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check in and checkout time of the hotels until unless indicated in the itinerary.
• We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.
Holiday Insurance
• You are requested to purchase your own travel or holiday insurance. We shall not be held responsible for this service.
Exactness Not Guaranteed
• We cannot and does not guarantee the exactness of any service in the package. For example, photographs of the interiors of hotel rooms posted on our website have been provided by the respective hotels. Hence, we do not guarantee the visual appeal of your room. We want you to have an enjoyable experience but we cannot and do not guarantee or represent that such a package will be as per your perception or imagination.
General Notes
• We will inform you of any change in prices and only after your confirmation; we will proceed with the booking. There will be no reduction in cost for any unutilized service.
• Surcharges may be applicable over and above the package cost for the requested period. We will inform you of such costs at the time of booking or before confirmation.
• You need to make an advance payment at the time of confirming the tour and make the balance payment 14 days prior to the departure of the tour.
Forfeiture of deposit
• We reserves the right to forfeit the non-refundable, interest-free deposit paid by you in the following situations: a) If you cancel the booking b) If you fail to adhere to the payment schedule c) If you are unable to get the visa of any country d) If you are unable to travel because of sickness, on medical grounds or any other reason. The scale of cancellation charges mentioned under ‘Cancellation Policy’ shall be applicable and binding.
Important
• These are the sole and complete terms and conditions governing the tour operations, supplemented only by the User Agreement. No employee of our company or any agent has the authority to amend, modify or change these conditions, and you are advised to rely on the term "as is". We reserve the right to change or modify these ‘Terms and Conditions’ at any time without notice.
• All disputes will be solved under jurisdiction of Honorable Haridwar Court only.

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